Customer Service

Welcome to Happy Birthday Gifts. This site is maintained as a service to our customers. By using this site, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms and conditions carefully. If you do not agree to these terms and conditions, you should not use this site.

Privacy Policy

Happy Birthday Gifts  regards customer privacy as an important part of our relationship with our customers.  The following privacy policy applies to all Happy Birthday Gifts users, and conforms to Internet privacy standards.

How do you use my contact information?

Any details collected and stored from our customers is required in order to provide our products and/or services, and a high level of customer service. We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. If you subscribe to newsletters or other promotional communications from our website, there will  be an option to unsubscribe in every email we send you.

The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

Happy Birthday Gifts uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured
payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Happy Birthday Gifts or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Happy Birthday Gifts.

How do I place an order online?

Ordering is easy and convenient! Simply select your favourite items, add them to your shopping cart and click “check out” for your order total. Postage is just $9 for Delivery Australia Wide and will be added to your order automatically at checkout. Registered Post and Express Post options will also be available on checkout. You can checkout immediately if paying by PayPal or Credit Card.

If you wish to pay by Bank Deposit, Cheque or Money Order you will need to phone Customer Service on 02 4930 4256

Can I place orders by phone?

Our customer-care consultants are available Monday through Friday 9AM to 5PM EST and Saturday 9am-2pm, to answer your questions and take your orders. We accept phone orders on 02) 4930 4256 during Business Hours. You can also contact us after hours on 0425 325 313. We’d love to talk to you!

What are my payment options?

Orders can be placed and paid online using Paypal, Visa, MasterCard, Bankcard and Amex. If you would like to pay by Bank Deposit, Check or Money Order, your order must be placed by Phone.

We will normally confirm receipt of your order within a few minutes of ordering.

If you pay by PayPal you will receive a confirmation email from PayPal and may log into your account at www.paypal.com/au to view details of your transaction.

If you paid by Credit Card, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address).

Return and Exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange for a Refund or Replacement.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and with bubble wrap and protective packaging to minimise transit damage.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Happy Birthday Gifts will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Contact Us

If you have any questions and would like to speak with a customer-care representative, you can contact us by:

Phone: Call us anytime during normal business hours, on 02 4930 4256. We’re here Monday through Friday 9AM to 4PM EST or on 0425325313 after these hours.

E-mail: click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

Mail: Happy Birthday Gifts – 195 Cessnock Rd, Abermain NSW, 2326

Happy Shopping